PRIVACY AND RETURNS
Protecting your privacy is our commitment! At DIËTZ we collect a certain information from our customers and visitors from our website. We do this in order to manage our business effectively and in order to improve your experience with DIËTZ .
We know keep your personal information private is very important and we try to do in the most responsible way and under the law.
Keeping your privacy is our priority.
Important: DIËTZ is not directed or promoted to persons under the age of 18 and no person under this age should register for any of the events promoted by DIËTZ
Data collection: Revealing personal information is not required to access the DIËTZ website, however, this is necessary to make the purchase online, register to receive information and when you want to address us a comment by this means.
In these cases you will realize certain information is mandatory (without which you could not complete the process) and another is optional. Apart from the information you personally reveal to us, we collect information from you when you browse our website.
This is general information such as: your domain, IP service provider, browser type and your IP address. This information is presented as an average of the daily use of the website, which does not contain personal information about you.
In addition, we use a browser feature called “cookies”. This option assigns a specific identification to your computer, which is usually stored on your hard drive.
We use the information collected while browsing our Web site and “cookies” to identify problems, evaluate the effectiveness of our website and analyze fashion.
With this information, we can improve the quality of your experience in our website by recognizing and providing more of the preferred options.
Storage and Security: DIËTZ has implemented very strict security measures to protect the information we collect in our website. We receive and store the information in our database of high security that is only accessed by DIËTZ employees aware of the importance that should be given to confidentiality. Moreover, your personal information is not stored or can be accessed remotely by our web page or servers whose function is specifically for the Internet.
In case of intrusion on our servers you can be sure that your personal information or any information about your person can not be accessed. The only data that is stored on our server is general statistics. Unfortunately, security or privacy issues are inherent in the Internet and no data transmission on the Internet can be fully secured.
We try to provide maximum security. We design DIËTZ ‘Online Shop’ to only accept orders from browsers that allow communication via Secure Socket Layer (SSL) technology. This will give you the confidence to know that all the orders placed are encrypted and securely protected which means that you will not be able to place an order if you do not through a secure connection.
DIËTZ uses Thawte Security Certificates – one of the most reliable certificates available on the Internet.
Use and Disclosure: DIËTZ does not sell, rent or otherwise disclose your email or other personal information to third parties unless required by law or based on your own well-intentioned decision.
This is necessary to protect users of our website or the public. The information we collect when processing your order is used to develop our website and plan the improvement of our products and services to our customers and visitors to our website.
We may use your information to make you aware of our new products of interest via email or postal mail as long as this is under your consent. We try to do this without violating your privacy.
That is why you always have the option to stop receiving information about our products just by clicking on the respective link clearly stated in the emails we send. Alternatively, you can contact us directly at [email protected]ëtz.com. When a visitor registers to be added to our mailing list, the information collected is used to communicate with that person directly and to help them build a profile using their geographic location, age and any feedback that the visitor wishes to provide.
We appreciate feedback from our visitors and use their feedback to improve our service and not for market research.
The comments made by our visitors are not stored together with your personal information.
If you are not 100% satisfied with your purchase, due to quality problems or defects, you can return your order, for a refund or exchange for another item.
You can return or change your purchase up to 15 days after receiving the order. The products returned or in return must be returned in the same conditions that received them, and in their original packaging.
All items purchased WITH discounts They are not applicable for Exchange or Refund. At the moment and during the COVID19 pandemic, THERE ARE NO CHANGES.
If you have any questions, comments or concerns regarding our security policy, please contact us at the following email address, postal address or the following telephone number:
Email: – [email protected]ëtz.com